Shipping Policy
Shipping Policy – Casualshoesus
At Casualshoesus.com, we are committed to delivering your orders reliably and efficiently. Please review our shipping policy below:
1. Shipping Areas
We ship across the United States, including Alaska, Hawaii, and U.S. territories.
International shipping is also available to select countries.
2. Order Processing Time
- Orders are processed within 2–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Times
We work with trusted carriers to ensure safe delivery.
- Standard Shipping: 8–14 business days
- Expedited Shipping: 8–10 business days
Delivery times may vary depending on your location and external factors.
4. Shipping Fees
United States:
- Standard Shipping: $4.99
- Expedited Shipping: $15.95
International:
- Standard Shipping: $9.95
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number to monitor delivery status.
6. Delays & Issues
If your order is delayed beyond the estimated timeframe, please contact us at:
📧 contact@casualshoesus.com
We are not responsible for delays caused by carriers, weather, or unforeseen circumstances.
7. Missing or Damaged Items
- Missing or Incorrect Items: Report within 7 days of delivery.
- Damaged Items: Contact us with photos of the item and packaging for assistance.
8. Shipping-Related Returns
If an issue is caused by our error (such as sending the wrong item), we will cover return shipping and offer a replacement or refund.
9. Customer Support
For any shipping-related inquiries, please contact us:
📧 contact@casualshoesus.com
We are here to help ensure your order arrives safely and on time.