FAQs

FAQs – Let go my gecko

Welcome to Let Go My Gecko LLC! Below are some frequently asked questions to help you shop with confidence. If you need further assistance, feel free to reach out to us anytime.

GENERAL QUESTIONS

Q: What does Let go my gecko offer?
A: Let Go My Gecko specializes in stylish, practical, and high-quality shoes and accessories for everyday wear. From casual footwear to trendy accessory options, our goal is to bring comfort, style, and convenience to your wardrobe.

Q: Where is Let Go My Gecko located?
A: We are an online store based in the United States, located at:
543 North Summit Avenue, Lake Helen, FL 32744.
We ship to customers nationwide and internationally.

Q: Do you have a physical store?
A: Currently, we operate exclusively online to offer a wider range of products and keep prices affordable for our customers.

ORDERS & PAYMENTS

Q: How can I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the provided steps to complete your purchase securely.

Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and secure online payment options such as PayPal.

Q: Can I change or cancel my order after placing it?
A: Yes! You may modify or cancel your order within 24 hours of placing it. Please contact our customer support team right away for assistance.

SHIPPING & DELIVERY

Q: Do you offer international shipping?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times depend on your region.

Q: How long does shipping take?
A: Processing times and delivery estimates are as follows:

  • Processing: 2–3 business days

  • Domestic (USA): 7–10 business days

  • International: 10–20 business days

Q: How can I track my order?
A: Once your order ships, you will receive an email containing your tracking number so you can follow your package every step of the way.

RETURNS & EXCHANGES

Q: What is your return policy?
A: We accept returns and exchanges within 30 days of delivery. Items must be unused, in original condition, and include all tags and packaging.

Q: Who is responsible for return shipping costs?
A: Customers are responsible for return shipping fees unless the item received was defective or incorrect.

Q: How long does a refund take?
A: Refunds are usually processed within 5–7 business days after we receive and inspect your returned item.

PRODUCT CARE

Q: How should I care for my shoes and accessories?
A:

  • For shoes: keep them dry, clean regularly with a soft cloth, and store them away from excessive heat.

  • For accessories: store them in a cool, dry place and avoid direct sunlight to preserve their condition.

CONTACT US

Q: How can I contact customer service?
A: You can reach us anytime via:

📧 Email: contact@letgomygeckollc.com
📍 Address: 543 North Summit Avenue, Lake Helen, FL 32744

We’re always here to help with questions, concerns, or support!